Support

How to reach us

Email support@aphexcoding.tech. That is the only channel — there is no ticket portal to register for and no chatbot in front of it.

Response time: we aim to reply within one business day (Central European Time), and always within three. Security reports are looked at the same day — put SECURITY in the subject.

What to include

• Your Jira site URL and the project key.
• The issue key, if the problem concerns one issue.
• Which mode the project uses — Locked or Guarded.
• What you expected to happen and what happened instead.
• A screenshot of the FieldLock panel, if it shows anything unusual.

Please do not send us data you would not want to leave your instance — we do not need it. The app has no backend, so we cannot look anything up on your behalf.

Before you write — three things that look like bugs and are not

• „The field is missing on the create screen." That is intentional: a protected field cannot be filled in while creating an issue. The first value is set in the FieldLock panel on the issue.
• „Bulk edit offers the field and then fails." Jira's bulk edit screen lists the field, but the write is rejected. That is the protection working.
• „In Guarded mode my change stayed for a while." Guarded reverts changes rather than blocking them, usually within tens of seconds. If you need the change to be impossible instead of undone, switch the project to Locked.

The full list of known limits is in the documentation.

Licensing questions

Billing, invoices and licence terms are handled by Atlassian — the app is sold paid via Atlassian. For anything about a subscription, start in your Atlassian administration; for anything about how the app behaves under a licence, write to us.

Without an active licence the app switches to read-only: the log and proof export keep working, so your audit data is never held hostage.